Rules & Regulations

Rules and Regulations for Rehabilitation and Care

Prabal provides Short term, Long term Rehabilitation and care for persons with Mental Illness & addiction to alcohol & drugs, who are in need of Rehabilitation, Residential Care & Treatment in an institution.


  • On admission the Resident and Parents/Guardians should abide by the Rules and Regulations. (on admission the patient will be referred to as resident)
  • Prabal is only a Treatment, Caretaking and Rehabilitation Centre. The Resident is accepted for this purpose only.
  • The Parents/Guardians shall be responsible for any damage, breakage, accidents, injuries caused by the Resident to the materials and property of the Prabal and to the personnel and other co-residents of the centre.
  • During the period of stay in the centre, the resident shall not be eligible for any special privileges, except those permitted by the Management, and their decision shall be final.
    A. Resident should participate in all Rehabilitation programmes and activities planned for him/her by the Centre.
    B. If resident is in the habit of smoking/chewing tobacco, it may be necessary on the basis of medical advice to restrict him from consuming of tobacco, beedi, cigarette, gutkha, pan parag etc.
    C. Consumption of alcohol/drugs in any form is strictly prohibited.
    D. No Valuables, Cash, Mobile Phones, Watch and Laptop is permitted to be kept with the resident
  • Prabal shall not be responsible for any loss or damage to the personal belongings of the resident like clothes, electronic items etc.
  • Phone calls can be made to the resident and the counselor by family or persons authorized by family between 4 pm - 7 pm on stipulated numbers and days. No visitor will be allowed to see resident/patient even if they are authorized if they reach the premises after 7.30 pm.
    Liabilities under certain circumstances
    A. It may be necessary for us to send resident outside the Centre on errands, for walks, for Medical Check-up and treatment, for shopping, for prayers at places of worship, picnics etc. all considered necessary for the well being and rehabilitation of the resident and such outings may be by foot or a vehicle (public or private). During such outings we shall not be held responsible if anything untoward happen to the resident.
    B. Any civil or criminal liability inviting legal action on the resident existing before admission or arising later shall not be the responsibility of the Prabal hospital.
    C. In case of attempts of suicide/suicide by resident, happening beyond our control, Prabal shall not be held responsible for such unfortunate instances.
  • In case of resident escaping from Prabal hospital, the organization will not be responsible for any criminal or civil liabilities and consequences arising out of the escape. The organization will inform the police in consultation with Parent / guardian by the quickest available means. The organization treats it as discharge with immediate effect on the same day and the Parent / Guardian has an option of re-admission.
  • Allotment of Accommodation
    A. Allotment of shared or single accommodation shall depend on the physical and mental health of the prospective resident as revealed in the medical reports and history. The preference of the family will also be given due consideration, but the prime consideration shall be the safety and well being of the resident as well as other residents of the Centre.
    B. If the mental and physical condition of the resident who is provided with shared accommodation warrants shifting to single room at a later date & if so done difference in the fees shall have to be paid by parent / guardian.
    C. Prabal reserves the right to move resident within the various accommodation blocks for medical or any other purpose deemed essential for overall care and management
  • Personal Attendant
    Either at the specific request of the family, or if the physical & Mental health status requires the services of an exclusive personal attendant on full time or part time basis, the same will be provided, the cost of which shall have to be met by the parent / guardian.
  • Leave of absence (Short and Long term period)
    If the residents is taken out of Prabal hospital premises for short or long duration on leave with permission then during this period of leave or absence the bed/accommodation will be kept reserved and the caretaking fees along with other fixed expenses will have to be paid by parent / guardian.
  • Visits
    Parents/Guardians should periodically visit the Prabal hospital to look to the welfare of their ward and also have discussions with the doctors and counselors. The visits shall be on week days (except on Saturday and Sunday evening). The visits are allowed only between 2pm to 7pm. To meet management personnel or any other professional involved in the treatment and care of the resident prior appointment is advisable. Keeping in mind the daily schedule of the counselors, the families can meet the counselors at specific timings only during their visit. The parent/guardian are requested not to give any money or tobacco in any form to the residents during the visits, though eatables can be carried inside by the patient only after being checked by the hospital staff. Tipping the staff is not encouraged. 12.
  • Smoking
    Smoking shall be regulated as may be advised by the Doctors and the treating team if required.
  • Medication
    Administration of medicines shall be strictly as prescribed by the treating Doctors at Prabal or by the consultant Physician/ Specialist.
  • Payments
    A. Minimum of Rs 10,000.00 to be deposited at the time of admission and further to be deposited in between before the utilization of the initial amount deposited. Incase if the patient is being admitted under the package facility then the guardian will have to deposit the total amount in advance as told at the time of admission.
    B. Under no circumstances extension on the due dates for payment will be entertained and Prabal hospital reserves the rights to discharge the resident or send him to the address provided at the time of admission. Fine @ of Rs 250.00 per day can be imposed in case of delays in deposits.
    C. The caution amount of Rs 7500.00 to Rs 10,000.00 taken at the time of admission of those residents who are admitted for longer period (minimum three months) can be utilized for emergency hospitalizations and other medical needs if needed.
    D. Every year from April onwards there will be a 15% increase in the package or caretaking fees for those admitted for rehab programmes.( Chronic cases)
    E. On Admission the caretaking fees(on whole)will be calculated on daily basis
  • Prabal reserves the right to discharge resident on expiry of the period of rehabilitation or in case of parent/guardian not co operating with the treating team in the interest of the resident/patient.
  • Emergencies, Investigations, Specialist consultation and Hospitalization
    A. The specialist consultation & related expenses & investigations as advised by the treating doctors will be arranged by Prabal staff & included in the monthly bill/debit note. For the facility extended, on that total amount of the bill/debit note 10% handling charges will be included in the debit note.
    B. If at any time hospitalizations is required & it is not an emergency, it will be informed to the parent/guardian & they should arrange for the hospitalization, in case of emergency the resident/patient will be admitted to the nearest private or government hospital by Prabal staff & intimation will be given to Parent/ Guardian along with approximate cost (hospital charges, attendant and other miscellaneous charges) which has to be deposited to the accounts within 12hrs or the parent / guardian needs to come and take over the further care at the hospital.
    C. It shall be the responsibility of the parent/guardian to immediately further update themselves regarding the condition and treatment provided at the Hospital and Prabal staff will help parent/guardian with all necessary means in this regard.
    D. In case it is not an emergency, Parents/guardians are at liberty to arrange for treatment in a hospital of their choice with the concurrence of the Prabal staff.
  • Prabal reserves the right to change any existing rules or adopt new rules from time to time deemed essential for managing the organization without prior informing parents/Guardian.
  • All disputes arising out of this or anything not explicitly mentioned or implied in this are subject to lucknow Jurisdiction only.


    By helping our son find the tools, the courage and the strength to live alcohol free life, Prabal has given him a second chance. – Dr Anand.


    After visiting Prabal Rehab I was confident that I found the right place for my brother. Within one month, the counseling staff was able to uncover his greatest pain. He was able to share the psychological scar with us while his family counselor sat by his side. In our son’s words “Today, I look out the window and see a future with wonderful opportunity. I never saw that before.” No program, facility nor therapist in the past has ever helped our son achieve this level of self worth. Thanks to Rajiv Sir. – A B.


    When I arrived at Prabal Rehab, I was a mentally, physically and spiritually broken man from 20 years of excessive alcohol use. There I was met by a wonderful, caring and professional staff who guided me through my detox and was there for me every step of the way. With an excellent teaching and counseling staff, I was given one-on-one counseling and group therapy. Prabal gave me a foundation and the tools to build on this foundation, in order to maintain sobriety. Today, I am a happy & sober man. I want to thank to Team Prabal for saving my life, as I was truly on my way to death. – Rathore.


    Hi, I’m a multiple addict. Years back, in the early 90’s, watching my friends take drugs triggered me to take similar substances so that I can also feel as if in heaven. Thus started my years of addiction and I was entangled in this vicious web for 13 long years. Repeated efforts by my family and loved ones to take me out of this web had failed. The drugs caused me several damages – physically, mentally and emotionally. Drugs made me do things, which I would have never done if only I was sober. I could see myself stealing, lying and manipulating…. I was slowly changing into a vile & wisher monster…Finally, as a last resort; my family got me admitted in Prabal Rehab. I was there for four month. The continued support of the staff even after the treatment period helps me to look and deal with life in a different perspective. – Srinivasan


    I am an alcoholic and I started this habit at the age of 17. Within 2 years time, I became dependent on it that I couldn’t stop drinking .Due to this; I have lost so many things in life – financial loss, physical damages, and lost more than 8-10 jobs. As I grew in addiction, I started damaging my household articles and started fighting with my parents. It was at that time my mother brought me to Prabal rehabilitation centre and the treatment continued for almost three months .Now I’m very much relaxed and enjoying my sobriety .I also worked there for some time to become more confident so that I could keep myself and my family happy for the rest of my life. – Joshi


    I am a multiple addict who was affected very badly because of this deadly disease. My life was wonderful with a sweet little family and a good job. I had to pay them all for my disease. I have had multiple relapses and end number of treatments. After each treatment I wanted to continue myself as a social drinker and this wishful thinking made me hit back every time. It was only in 2011 my brother forced me to Prabal Rehab Centre against my wishes where almost I tried everything to get out, even tried to break the doors but all in vain but slowly and slowly after detoxification my physical and mental health started improving, my counseling, family meetings and various psychological investigation were rigorously going on and in due course I myself started enjoying the recovery plan. Days, Weeks and months passed and then after four months I was finally discharged. I gained 14 kg of weight, my skin started glowing, face was filled up and my mind was on a right track. Today I can proudly say that I have completed two blessed years without any lapse. I do understand that I may not be able to get back all that I had lost to my addiction, but at least I can make sure that I don’t lose anything in future! –Arif


    I started using drugs at the age of 19 and was addicted by the time I was 20, my well-educated and well-cultured family background could not stop me from my cravings. During the 14 years of addiction, I could see myself in a very bad shape with nothing other than drugs and using friends around me. But when my health complications hit me hard, I did not find any of those friends to help me or even to take me to a hospital. As a last resort, with nothing else on my way, I had to seek the help of a few recovering addicts who got me admitted in Prabal Detox centre and there I decided that I should make a change in my life………. That was a beginning of a new life. Now I can see myself sitting in a good position with good job, good respect and above all good values. And I have good people around me who can guide me in my recovery. H Shah.


    I am a recovering addict with 23 years of hard-core addiction. I hit the rock bottom and faced a lot of damages such as physical, social, occupational and financial. It was during this period that a few outreach workers came to meet me and explained to me that my drugs were the root cause of all my damages. They convinced me with their positive approach and immediately I surrendered to them and accepted my powerlessness over my addiction. They then brought me to Prabal Rehabilitation Centre where I was admitted for treatment. After a month of medications, rehabilitation started. During this period, the hospital counselors taught me good qualities, right values and also made me focus on recovery. Now I am leading a drug free peaceful life for 3 years – A Paul


    My grandparents call me Babu, I am a 36-year-old alcoholic who has completed his treatment at Prabal. I was working as a Manager for an Insurance company before I lost this job. “My life was hopeless. I was sure that this alcohol would follow me to the grave. Life without it seemed unthinkable. How was it possible to get through a single day, let alone a week, month, year, or my whole life, without it? Still, I was out of options and decided to give the whole thing a chance.”Definitely Rajiv Sir at Prabal showed me the way.


    “Looking back on my treatment, it’s needless to say that it was a life changing experience. A therapeutic community is probably the most intense form of psychological makeover that a person can undergo. It’s painful, it’s agonizing, but it’s ultimately exhilarating. Life seems very delightful now. My choices are clear, and the cobwebs are all swept away. Sometimes I wonder what all the fuss had been about earlier. All the doubts, the misgivings, the confusion seems so silly now. This is what the treatment at Prabal gave me. I know all this sounds like a testimony for the program. It is, and it is very real.” Nadeem


    As can be inferred from my case, the power of the Prabal brought to bear on a single individual can have very positive results. The collective approach of the therapeutic community, where each person is the other’s doctor, yields results that reintegrate a person into society. The isolation and seclusion of the addict is broken and he is reintroduced into the currents of the river of life. G Seth


    I am Nutan Sabarwal. My husband has been drinking for the last 15 years. I tried almost everything to make him stop drinking. Both his health and our family were on the edge of death. It was in 2012 that I got to know about Prabal. I clearly remember the Sunday night when I got my husband admitted in Prabal for treatment. I never believed that he could ever get normal. On my counselor’s suggestion I started attending the weekly family association and awareness meetings. Participation in these meetings gave me the insight how to deal with Alcoholics. Now I am optimistic about our future. I am thankful to Swati my counselor at Prabal, who guided me throughout and helped my family to survive in the bad times. Now, when I look back at the past it seems like an old forgotten story. Today my hubby is standing by my side, now my life is very colorful and I pray for all others like me to receive the treatment.


    My name is Sofian, I stayed in Prabal for five months. I regret that I lost many precious years of my life in addiction but feel jubilated that today I am living a drug free life and pursuing my studies. Earlier, everyone around called me Nashedi (addict), but today they call me with my given name. Hats off to Prabal.


    Now I am away from drugs for the last more than five years whereas previously it was so difficult to stay away from drugs even for five minutes. In these five years, I almost got everything back. Whatever I had lost, friends, family, relationships, happiness, are back in my life. Today I am example for others. Now, I want to help people like me to stay away from drugs in addition to my responsibilities towards my family. “There are plenty of people to give you drugs but only a few to help you come out of it.” My heartiest thanks to Rajiv Sir & whole staff of Prabal. S. Sood.

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SP-21, Chetan Vihar,
Sector-C, Aliganj,
Lucknow-20, Uttar Pradesh, India.
Ph: 0522-2325078, 
Mobile: 9415102407.